Endpoint Central for Leading KPO/BPO Company

Our customer is a global consulting, digital transformation, and business process management (BPM) services company that partners with organizations seeking to transform and optimize their business operations.

Adit Microsys implemented the ManageEngine Endpoint Central Solution, allowing their customer to seamlessly manage all endpoint devices from a single, centralized console.

The IT infrastructure team at customer place was in a fix when they were tasked with managing close to 4,500 endpoints spread across different locations.

The team had no idea what patches these endpoints needed, and the thought of manually patching the applications one endpoint at a time was a nightmare. They also had an assortment of in-house applications developed for specific needs that needed to be installed on end users' machines. These tasks demanded a lot of time—time they didn't have.

Customer team needed software they could rely on to manage their endpoints. They first needed insights on the endpoints: the applications present in each endpoint, their latest versions, and applications that weren't up to date. Based on the inventory, they needed to decide which endpoints needed which software, distribute that software to the endpoints, and patch the applications in need, all from a central location.

  • Device Management: Difficulty in managing a mix of Windows, Mac, and Linux devices.
  • Patch Management: Inconsistent patching leading to security vulnerabilities.
  • Software Deployment: Time-consuming manual software installation.
  • Remote Troubleshooting: Limited ability to provide remote support.
  • Compliance: Ensuring compliance with industry standards and regulations.

When the team started their evaluations, they became frustrated when they ran into solutions that were limited to patching native applications only or were difficult to set up in a closed network. These limitations encouraged them to look elsewhere, and that's when they discovered Endpoint Central, which was exactly what they were looking for.

With ManageEngine Endpoint Central, the team was able to take complete inventory of their network, just by deploying agents onto its computers; what would have taken days to do manually, they were able to do in minutes. Endpoint Central provided start-to-finish endpoint management capabilities, from cross-platform and third-party patching to software deployment and comprehensive inventory management.

With Endpoint Central, they could easily distribute these applications to target computers. What's more, they could host these applications in a central repository and have the end users choose and install applications as and when they need them.

  • Unified Endpoint Management: Managing all devices from a single console.
  • Patch Management: Automates the deployment of patches for Windows, Mac, Linux and third-party applications.
  • Software Deployment: Facilitates the installation, uninstallation, and updating of software across endpoints.
  • Remote Control: Provides remote troubleshooting capabilities to resolve issues quickly.
  • Asset Management: Tracks and manages hardware and software assets, including license management.
  • Security Management: Includes features like vulnerability remediation, malware protection, and browser security.
  • OS Imaging and Deployment: Allows for the creation and deployment of OS images to multiple systems.

The implementation of ManageEngine's Endpoint Central provided the customer with a robust solution for managing their diverse range of devices. The streamlined processes, enhanced security, and improved efficiency helped the company to better support their IT infrastructure and focus on their core business objectives.

The IT team could proactively manage and troubleshoot devices, ensuring smooth operations and enhanced security.